How can we help you today?
Whether you have a technical question or need guidance on what hug to send, we are here for you.
Frequently Asked Questions
Hugs Studio (Virtual Hugs)
What is a Virtual Hug?
It is an immersive web experience designed to convey a specific emotion (celebration, support, love) through music, colors, and personalized messages.
Is it free to send a hug?
Yes, we believe affection is a universal right. There will always be free options to send digital hugs.
How does privacy work?
Your messages are private. We generate a unique link that only you and the recipient know.
Hugs Store (Physical Gifts)
What is a 'Phygital' gift?
It is a physical object (like a plush toy or jewelry) that includes a QR or NFC code. Scanning it takes you to a personalized digital experience.
Do you ship internationally?
We are currently expanding our distribution network. Check the checkout page to see if we ship to your country.
Didn't find what you were looking for?
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